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Shipping Policy
Last Updated: February 18, 2025
At The Moss Shop, we take great care in packaging and shipping our preserved moss decor to ensure it arrives safely. Below is our shipping policy, including processing times, rates, and other important details.
1. Processing Time
- Frame orders are typically processed within 30 to 45 business days (excluding weekends and holidays).
- Bowl orders are typically processed within 14 to 21 days (excluding weekends and holidays).
- Custom art pieces may require additional time time ranting from 30 to 60 days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates & Delivery Estimates
We offer several shipping options based on your location and order size:
Domestic Shipping (U.S.)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 1 to 6 Business Days | Included |
| Expedited Shipping | 2 to 3 business days | Please contact us for an accurate quote |
| Express Shipping | Nexy business day | Please contact us for an accurate quote |
International Shipping
- We currently do offer international shipping.
- If available, international shipping rates and delivery times vary by destination. Any packaging, customs duties, taxes, or fees are the responsibility of the customer.
3. Order Tracking
- Once your order ships, you will receive an email with a tracking number.
- Please allow 24-48 hours for tracking information to update.
4. Shipping Issues & Delays
- We are not responsible for delays caused by carriers, weather conditions, or customs processing.
- If your package is lost or damaged in transit, please contact us at support@themossshop.com, and we will assist you in filing a claim with the carrier.
5. Address Errors & Undeliverable Packages
- Please ensure your shipping address is correct at checkout.
- If a package is returned due to an incorrect address, the customer is responsible for additional shipping costs.
6. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Contact us within [3] days with your order number and photos of the damaged item.
- Please include photos of the damaged shipping box, shipping label, and product. This is required.
- We will work with you to resolve the issue with a replacement and in certain situations, a refund,
7. Questions?
For any shipping-related inquiries, reach out to us at:
📧 Email: support@themossshop.com
📍 Address: 3850 W. Cortland Street, 207C, Chicago IL 60647
Thank you for shopping with The Moss Shop! 🌿