Frequently Asked Questions
What is preserved moss?
Preserved moss is moss that has been treated with a natural solution to preserve its color, texture, and softness. It does not require any water or sunlight to survive, making it a low-maintenance and eco-friendly option for home décor.
How are the moss so soft and realistic?
Glycerin oil and non-toxic natural dyes are used on all of our moss & plants to preserve its original look and feel. Glycerin oil is completely safe and can be found in food, cosmetics, and pharmaceuticals.
How long do preserved moss bowls and moss frames last?
Preserved moss frames and bowls can last for many years with proper care. Avoid placing them in direct sunlight or in areas with high humidity. You can also dust them gently with a hairdryer on cool setting to remove any dust or debris.
Why art your moss art products more affordable compared to others?
Prior to opening our shop, we have had direct relationships with floral vendors and wholesalers from all over the world, including Asia, Iceland and here in the United states, for many years. As a result, we have access to the highest quality mosses and are able to share our valuable artwork.
Can I leave my moss décor outdoors?
While preserved moss décor can be used outdoors, they are best suited for indoor use. Moss is preserved with glycerin and non-toxic dyes, and as a result, can be damaged by weather conditions. If you do choose to use your preserved moss décor outdoors, place them in a sheltered area where they will not be exposed to direct sunlight, high humidity, rain, or wind.
How do I clean my preserved moss décor?
To clean your preserved moss artwork, simply blow gently with a blow dryer on cool setting, at least 12 inches away. You can also simultaneously use a very soft brush to remove any debris. You may notice small moss pieces fall - this is completely normal and should not be a concern. Avoid using water or soap, as this can damage the moss.
Can I place my preserved moss piece in direct sunlight?
While it is possible to place your moss artwork outside, direct sunlight may fade the moss colors over time.
Can I water my preserved moss?
No, you do not need to water your preserved moss pieces. Preserved moss does not require any water to thrive.
Are preserved moss safe for pets?
Yes, preserved moss are safe for pets. Preserved moss is non-toxic and non-allergenic. We have three cats in our home and they all can care less about our moss!
How can I use preserved moss décor in my home décor?
Preserved moss décor can be used in a variety of ways to add a touch of nature to your home décor. While our moss pieces work beautifully in living rooms, kitchens, offices, and bedrooms, they are especially perfect for brightening up rooms that are typically darker. This includes bathrooms, basements, dens, and lower level homes. Our moss art looks great on counters, dining and coffee tables, console table, or bookshelves, the options are endless. You can also use them to create a unique moss wall art display around your home.
Why is there a processing time for your moss art?
All of our products (unless otherwise noted) are completely made to order. Processing time for our moss art pieces varies depending on the product and its complexity, ranging from 21 to 30 days. Our wood frames and bowls, for instance, require up to a week to create as they undergo sourcing, cutting, sanding, and staining. On the other hand, our cement bowls need up to 3 days for casting, drying and curing. Creating the moss arrangement itself involves trimming, cleaning, and arranging, which can take as little as one hour and up to 7 days depending on the size and intricacy of the project. The exact processing time for each moss art piece will be displayed on its product page.
What shipping method do you use?
All orders will be shipped via UPS Ground and Fedex Ground.
What is your return policy?
As all of our moss frames and bowls are custom and made to order, we do not offer returns. However, we will do our very best to accommodate any issues. Please send us a message for further details.
What is Route Package Protection?
Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. We're providing Package Protection to each order free of charge. Read more about it here.